Find answers to common questions about our products and services
Standard shipping typically takes 5-7 business days from the order date. Express shipping is available for 2-3 business days delivery, and overnight shipping for next-day delivery. Delivery times may vary based on location.
Yes! Once your order ships, we'll send you a tracking number via email. You can use this number to monitor your package's status in real-time. Track your order through your account dashboard or click the tracking link in our email.
Yes, we ship to select international locations. Available countries and shipping rates are displayed at checkout. International orders may incur customs duties and taxes depending on your country.
If your package arrives damaged, please contact our customer service team immediately with photos of the damage. We'll arrange a replacement or refund at no extra cost. Contact us within 48 hours of delivery for best assistance.
Items can be returned within 30 days of delivery. The item must be in original, unworn, and unwashed condition with all tags attached. Items in resalable condition are eligible for return.
You can start a return from your account dashboard or contact our customer service team. We'll provide you with a prepaid return shipping label and instructions. Once we receive and inspect your item, we'll process your refund within 5-7 business days.
Yes! You can exchange items within 30 days of delivery. Simply initiate a return and place a new order for the item you want. Alternatively, contact us and our team can assist with direct exchanges.
The following items cannot be returned: personalized or custom items, final sale items (clearly marked), worn or washed items, items without original tags or packaging, and items significantly altered. Final sale items are clearly indicated during checkout.
Yes, all Brisa products are 100% authentic and guaranteed. We work directly with verified suppliers and manufacturers. Each item is quality-checked before shipping to ensure authenticity and excellence.
Each product comes with care instructions. Generally, we recommend: storing items in a cool, dry place; keeping away from direct sunlight; using appropriate cleaning methods for materials; and following any specific guidance included with your purchase. Proper care extends product lifespan.
Yes. Brisa products are guaranteed to be free from manufacturing defects. If you receive a defective item, please contact us with photos and we'll arrange a replacement or refund. Warranty covers manufacturing defects but not normal wear and tear.
Brisa is committed to sustainable practices including responsible sourcing, eco-friendly packaging, and ethical manufacturing. We minimize environmental impact and support fair labor practices throughout our supply chain. Learn more on our Ethics & Compliance page.
You can create an account during checkout or visit our login page. Enter your email and create a password, then complete your profile with personal information. Having an account makes future purchases faster and lets you track orders and manage preferences.
Brisa Club members enjoy exclusive benefits including early access to new collections, special member-only sales, loyalty rewards points, VIP event invitations, and personalized shopping services. Join for free to start earning rewards on every purchase.
Visit the login page and click "Forgot Password." Enter your email address and we'll send you a password reset link. Click the link in your email and create a new password. If you don't receive the email, check your spam folder or contact us.
Log into your account and go to email preferences. You can choose to receive newsletters, promotions, and VIP updates. You can also unsubscribe using the link in any email we send. We respect your choices and never spam.
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, digital wallets, and other payment methods displayed at checkout. All transactions are processed through secure, encrypted gateways.
Yes. We use industry-standard SSL encryption and PCI-DSS compliance to protect your payment information. Your card details are never stored on our servers—they're processed securely by trusted payment providers. Your privacy and security are our top priorities.
Your payment is authorized at checkout and typically charges within 24 hours. Your bank may show an authorization hold before the charge posts. Once your order ships, you'll receive a confirmation email with tracking information.